Chaos, delays, 8-hour tailbacks: Eurostar/Eurotunnel fiasco, as experienced by commuters
Passengers were stranded and faced delays up to eight hours as Eurostar and Eurotunnel services froze between the UK and France. Commuters have vented their anger on social media, after thousands traveling in both directions had had to share one track.
The crippling holdup that had passengers stranded was caused by repair works to a broken rail, the train services reported.
#Eurotunnel French terminal: service disrupted, waiting time 3 hours before check-in.Journey takes 3 hours too... https://t.co/3xU0rLvsGJ
— Freightex (@FreightexEurope) 21 декабря 2015
The delays started on Sunday night, on the M20 in the UK.
Eurostar was earlier responding to messages on Twitter, saying “there is a broken rail in the tunnel, so trains are sharing one track. We do apologize for the delays.”
Many commuters took to social media.
Expected 5-6 hours delay at #eurotunnel Folkstone,UK Very busy, lots people at parking. ETA in NL tomorrow morning? pic.twitter.com/rT9ZCQbYRQ
— Marlous Kelderman (@MLKelderman) 20 декабря 2015
Compensation was offered by the rail company to those who fell victim to delays lasting more than an hour. But for many, compensation was not the point.
Now stuck in the train waiting again with a one year old !!! 3 hours delay @Eurotunnel !!! We've now been here 5 hours as we were on time !
— Domie (@Pouppie) 20 декабря 2015
Earlier, people also complained they were being duped with automatic tweets of reassurance from the rail companies.
This winter, take your family on a sledding adventure around some of Europe's best slopes: https://t.co/58PZs3JX96pic.twitter.com/dy1IOrSdJ6
— Eurotunnel LeShuttle (@LeShuttle) 20 декабря 2015
Some 11,000 cars were expected to use the tunnel on Sunday.
The fact that only one track was usable in both directions led to severe delays not only for Christmas travelers, but also led to a large backlog of cars on the UK side at the Eurotunnel terminal in Folkestone.
#eurotunnel total chaos at Folkestone as services collapse endless delays
— Nick Hadjinikos (@kallinos) 20 декабря 2015
And as seen by the drivers themselves.
Monday afternoon should clear much of that up, Eurotunnel said in a tweet in the morning.
There is no longer a queue pre check-in from Folkestone and the delays are reducing. ^LD
— Eurotunnel LeShuttle (@LeShuttle) 20 декабря 2015
But not before people reported being left in the dark for hours without any information at all, tweets or otherwise.
Why is @LeShuttle not giving any real accurate information about delays on #eurotunnel services. We have a dog and can't sit in 8 hr queue
— Robert Marsh (@rvamarsh) 21 декабря 2015