WannaCoffee? Starbucks payment systems outages blamed on 'routine software update'
Many Starbucks customers found themselves with caffeine withdrawal symptoms early Tuesday, as some store locations in the US and Canada experienced a payment system outage. The company has said a software update caused the outages.
Cash registers were pushed offline during the update, according to Starbucks spokeswoman Madeleine Löwenborg-Frick.
"Our systems have not been compromised by any third party," she told Reuters, adding the affected stores should be back online "shortly."
A tragic payments fail at @Starbucks today. Many US stores had no card payment system operational for the early day. Migration issues... https://t.co/F7OZ30Sfcj
— Brian Roemmele (@BrianRoemmele) May 16, 2017
Löwenborg-Frick would not indicate how many stores were impacted by the outage.
The software update was done in routine fashion, the company said in a statement.
When you're one of the poor suckers who actually paid for @Starbucks this morning, womp. womp. womp. #StarbucksOutage
— Caitie Lilly (@caitielilly_) May 16, 2017
"As part of our normal course of business, overnight we worked to install a technology update to our store registers in the U.S. and Canada," the company said, according to CNBC.
"The stores will remain open during this time and, as always, our partners are prepared to take care of our customers to ensure they have the best experience possible," the company added.
I was able to buy #coffee at @Starbucks this morning. No problems. Happy & caffeinated. #StarbucksOutage
— Cory Sekine-Pettite (@cspettite) May 16, 2017
Some stores that remained open during the outage required customers to pay cash only for their morning coffee. Others offered customers a free beverage for the inconvenience, according to reports.
When we order 7 Ventis at Starbucks and it's on the house because their systems down 🙌🏻
— Gav (@GavinJNavarro) May 16, 2017
Some on social media assumed the outage was related to the weekend's worldwide ransomware attack, known as WannaCry, that infected hundreds of thousands of computers in 150 countries.
Anecdotal but the barista at Starbucks said they were hit by #wannacry which disabled their systems nationwide. Not seeing anything about it
— DFW Examiner (@dfw3xaminer) May 16, 2017
free coffee from @Starbucks this morning, POS systems down, hit by WannaCry???
— Brian Brown, PhD (@bbrownphd) May 16, 2017